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Eight customer feedback survey mistakes to avoid
Customer feedback is important for the development and improvement of your company. That is, when you genuinely listen to your customers and act on their feedback. Online survey software can be a great way to gain insight into your customers and ...
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Making the most of client surveys by using online survey software
Law firms have increasingly begun using online survey software to help meet their marketing and business goals. When a client survey is designed properly, it can help you evaluate a number of important issues to better serve your clients and ...
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Reaching millennial respondents through a cell phone survey
When we speak about “millennials”, the term encompasses anyone born between the early ’80s and early ‘00s. These are individuals in the coveted 18 to 34 years old demographic that are so prized by advertisers. Even though this vast group is seen as ...
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Making your e-commerce website better through a customer service evaluation survey
When you have an e-commerce business, you understandably wish to ensure you customer base is happy with the online service you offer. This is particularly important as you never see your customers face to face, so don’t have the dialog with them ...
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What is a benchmarking survey and why conduct it
Benchmarking is the term for the process of equating your business performance and process metrics to best practices and/or industry bests from other industries. Aspects typically evaluated are time, quality, and cost. Benchmarking comprises of ...
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Five reasons to measure brand awareness with a brand recognition survey
Lack of brand awareness presents your business with a whole host of problems. From zero customer engagement to leads that don’t go anywhere, when consumers don’t recognize your brand, they’re likelier to deal with other businesses rather than ...
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Customer satisfaction surveys asking for feedback you can act on
The measure of all well-performing businesses is what your customers say about you. This is why it’s crucial to collate customer feedback and to act on it. If you collect data and don’t do anything about it, you’re sending the message to your ...
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Reasons why you should create your own survey for your company
You might be perfectly happy with your company and sales, but have you ever stopped to think about what your customers would say about your products and services? Your customers are arguably the most invaluable source of any information. They can ...
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Eight feedback areas to include in your e-learning course evaluation survey
When you’re designing an e-learning course, it’s crucial to look at the bigger picture and not just the course content itself. Of course, content is the most important aspect of any educational course, however including a post-course evaluation ...
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Why every successful business uses company surveys
If you’re running a business, it’s not only the happiness of your customers you need to think of, it’s also the happiness and engagement of your employees. Employees who feel valued, respected and listened to are far more productive than those who ...
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