Novi Survey Software Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information or SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We will not use any user contact information that you upload in the address book of the application other than in connection with support requests.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Your use of our site constitute acceptance of our cookie policy. If you do not agree to our use of cookies, please do not use our site.

You can clear cookies or block cookies by settings options in your browser. Refer to the documentation of your browser for specific instructions on how to do so.

The cookies generated from our site are:

Cookie Name	Purpose and data	Duration	Origin
NoviSurveySessionCookie	Tracks use for the duration of the session	Expires at end of session	Novi Survey
NoviSystems	Track visits to the site	Permanent	Novi Survey
.NOVISURVEYAUTH	User authentication and access to secure areas	Expires at end of session or permanent	Novi Survey
NOVISURVEYPC	Preferred language	Permanent	Novi Survey
NRCN	Tracking of semi-anonymous respondents	Permanent	Novi Survey
__AntiXsrfToken	Security enforcement	Expires at end of session	Novi Survey
various	Used by privacy and security provider	1 year	TrustGuard
various	Used by Google analytics and AddWords	2 years	Google
various	Used by social media platforms	Up to 2 years	LinkedIn, pinterest

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

All users of our site may make any changes to their information at anytime by logging into their account and click on the View/Edit tab.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Europeen Union Residents and Customers

If you create and deploy surveys using our software, you act as the data controller to the survey respondents and you are responsible for honoring respondent requests under EU privacy rules.

We act as data processor to respondents. We do not use any of the information collected in surveys for any purpose other than to answer specific support requests from our customers.
We act as data controller for your account. As such, we collect the minimum set of information required to provide services to you. We do not sell or share this information or any information related to respondents with any third party.

To exercise any of your rights under GDPR (https://gdpr-info.eu/), you can Email Us.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on May 23, 2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Novi Survey
https://novisurvey.net
245 First Street, 18th Floor, Cambridge, MA 02142
781-547-7739

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:
Federal Trade Commission's Fair Information Practice Principles
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
General Data Protection Regulation (GDPR)

If at any time you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.