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What is an employee exit survey and why conduct one
Most companies commit a significant amount of time, effort, and other resources to attract, recruit, interview, and place top talent within their marketplaces. They also invest time onboarding and training new employees, in addition to implementing ...
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Seven mistakes you may be making with your customer questionnaire
Customer loyalty can either make or break your business in our competitive market today. Using customer feedback in a survey tool is a great way to gain knowledge on how to improve your retention levels, referral rates, and your overall bottom line. ...
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Benefits of sending surveys via email survey software
Email has done more for marketing than most technologies. It's inexpensive, fast and delivers essential information. Sending surveys through email is considerably more cost effective than using regular mail to conduct your surveys. And, to make ...
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Eight customer feedback survey mistakes to avoid
Customer feedback is important for the development and improvement of your company. That is, when you genuinely listen to your customers and act on their feedback. Online survey software can be a great way to gain insight into your customers and ...
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Making the most of client surveys by using online survey software
Law firms have increasingly begun using online survey software to help meet their marketing and business goals. When a client survey is designed properly, it can help you evaluate a number of important issues to better serve your clients and ...
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Reaching millennial respondents through a cell phone survey
When we speak about “millennials”, the term encompasses anyone born between the early ’80s and early ‘00s. These are individuals in the coveted 18 to 34 years old demographic that are so prized by advertisers. Even though this vast group is seen as ...
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Novi Survey version 7.8 released
New features included in this release include: Invitations in invitation groups can be synchronized with contacts in contact lists using tool 'Update contacts' in the invitation group list screen The recipient of the completion email can be set ...
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Making your e-commerce website better through a customer service evaluation survey
When you have an e-commerce business, you understandably wish to ensure you customer base is happy with the online service you offer. This is particularly important as you never see your customers face to face, so don’t have the dialog with them ...
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What is a benchmarking survey and why conduct it
Benchmarking is the term for the process of equating your business performance and process metrics to best practices and/or industry bests from other industries. Aspects typically evaluated are time, quality, and cost. Benchmarking comprises of ...
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Five reasons to measure brand awareness with a brand recognition survey
Lack of brand awareness presents your business with a whole host of problems. From zero customer engagement to leads that don’t go anywhere, when consumers don’t recognize your brand, they’re likelier to deal with other businesses rather than ...
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