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Improve your customers technical support through an online satisfaction survey
In 2010, Consumer Reports conducted a survey of 7000 subscribers to rate their computer's manufacturer on several tech support criteria, including wait time, online tech support, problem resolution, and phone staff. Apple was the clear winner, ...
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Needs assessment online surveys help to effectively utilize training budgets and improve performance
Businesses provide training to their employees to help them learn critical skills, become more proficient, and experience professional development. To discover what type of training is best for your employees, conduct a needs assessment survey. ...
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Novi Survey version 4.0 released
Major new features included in this release: - Ability to display a custom logo in the authoring screens and the portal - Ability to display the organization name in the portal - Creation of new role that restrict organization users to the portal ...
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Online consumer satisfaction surveys build customer loyalty
Most companies realize the importance of customer satisfaction, but few actually measure it. Delivering outstanding customer service requires not only understanding what your consumer wants, but also making sure he gets it in a satisfactory manner. ...
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Conduct benchmark online surveys for a competitive advantage in the market
The word "benchmarking" first was used back in the day by shoe cobblers to describe their method of measuring people's feet to manufacturer shoes. The cobbler would place the person's foot on a "bench" and trace an outline of the ...
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Online market research surveys are a critical survey tool that any organization should have
Running a successful company requires getting in tune with trends, staying on top of competitor business practices, and examining consumer feedback. Whether you are toying with a new product idea or wanting to boost sales, market research is an ...
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Novi Survey version 3.9 released
Major new features included in this release: - Support for mobile devices - Support for custom and configurable check boxes and radio buttons - Support for distinct templates for mobile and non-mobile devices - User specified width for demographic ...
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Use of employee satisfaction surveys to engage and empower employees
Almost every employer is interested in the "pulse" of his employees. One way businesses get a handle on the "employee climate" is through employee satisfaction surveys. Employee satisfaction surveys not only provide insight ...
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Novi Survey version 3.8 released
Major new features included in this release: - Support for languages written right to left (e.g., arabic) - Preserve table search value across page navigations - Do not require entering a captcha more than once per session
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Customer satisfaction surveys are a key tool for businesses
Customer satisfaction surveys are a key tool for businesses to gauge how well they are doing and if there are improvements or changes they need to make in certain areas. While some companies still send surveys through the mail, many others take ...
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