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Customer satisfaction surveys are a key tool for businesses
Customer satisfaction surveys are a key tool for businesses to gauge how well they are doing and if there are improvements or changes they need to make in certain areas. While some companies still send surveys through the mail, many others take ...
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Novi Survey version 3.7 released
Major new features included in this release: - Support for opt-in and revoking a 'decline' from invitation emails - Email alerts when responses meet the specified conditions - Support for condition on participants in page conditions and skip logic ...
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Novi Survey version 3.6 released
Major new features included in this release: - Show low and high value labels in the reports for rank matrix segments - Limit the number of responses itemized in reports - Support for authentication through generic LDAP providers - Reorganized ...
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Test and retest your survey
Test and re-test your survey. Before you launch the survey try taking the survey as if you were a respondent. Ask a few of your colleagues to take the survey and give you feedback about their experience. After you collect a few samples, create a ...
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Novi Survey version 3.5 released
Major new features included in this release: - Support for copying reports - Support for reordering matrix segments
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Provide a means for respondent to opt out of the survey
When sending online survey email invitations, always provide a means for prospective respondent to decline receiving future reminders to answer the survey. Also, provide a means to opt out from future invitations. Good web survey software should ...
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Novi Survey version 3.4 released
Major new features included in this release: - Support for sending invitation manually from an invitation report - Customizable domains and subdomains by organization - Support for per organization invitation email (in addition to the invitation ...
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Use a descriptive subject line in the survey email invitation
When you send the online survey email invitations make sure to use a descriptive subject line (e.g., “We value your input for improving our service”). In the body of the email include a brief description of the survey. Make sure to mention the ...
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Novi Survey version 3.3 released
Major new features included in this release: - Support multiple choice 'other' answer in page conditions and skip logic - Support for skip logic at the level of survey pages - Performance enhancements - Removal of Powered By statement in reports ...
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Novi Survey version 3.2 released
Major new features included in this release: - Added ability to view details for responses from the portal - Allow removal of NoviSurvey logo and copyright statement in the login page - Allow tracking of the history for each question in survey ...
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