Employees spend the greater part of their days at work, and how they feel about the workplace is important to them. When employees are unhappy with their workplace, it can impact their job satisfaction and their productivity, which can negatively impact your business. According to Dale Carnegie Training, 71% of all employees are not completely engaged in their work, and $11 billion is lost annually as a result of employee turnover.
In order to ensure that your employees are fully engaged and satisfied in their workplace, it is important for employers to track job satisfaction. Doing so will allow you to learn how your employees feel about things that are important to them, including:
- Benefits they are offered.
- Recognition they receive.
- Feedback from supervisors.
- Knowing that their work is appreciated.
- Feeling as though their contribution to the success of the business matters.
- Feeling empowered in their jobs.
- Having a sense of purpose at the workplace.
- Enjoying a great relationship with peers, subordinates, and superiors.
By understanding employee satisfaction, you can improve satisfaction to reduce turnover rates, improve productivity and save your company money.
A staff satisfaction survey via an online survey tool can help you monitor and understand how your employees feel about work and if improvements can be made.
Questions to Ask in a Satisfaction Survey
By using online survey software and asking the following questions in a satisfaction survey, you can gain a real insight into employee satisfaction:
- Do you know what is expected of you at work?
- Do you feel your opinions count?
- Do you have the materials and equipment that are needed to properly do your job?
- Do you feel like your job is important?
- Do you feel like your employers care about you, as a person?
- Do you receive encouragement?
- Have you had opportunities to learn and grow?
When and How to Conduct Satisfaction Surveys
Offering employees the opportunity to illustrate how satisfied they are at work will vary, depending on your business. Once a month, once a quarter, or twice a year are just some of the examples of when to conduct these surveys; choose a time to conduct these surveys that makes sense for your business and your employees.
Employees are more apt to complete these surveys when they are given the opportunity to answer them anonymously. Create a survey using online survey software and send it to your employees via email. Offer detailed instructions, highlight the purpose for the survey and inform your employees how the survey can help to improve their satisfaction at work. Questions should be short, concise and to the point and the survey should be quick to complete. Employees are less likely to complete a staff satisfaction survey if the survey is long, drawn out, convoluted and confusing.
By providing your employees with opportunities to illustrate their satisfaction, you can not only improve the moral of your employees and the efficiency of their work, but you can save money and improve the overall success of your business.