People leaving your company are a vital source of information that can improve retention rates and reduce turnover. Your employees are the lifeblood of your company. It is well worth your while to find out as much as possible about what keeps workers happy on the job and how to match skills and preferences to jobs.
Why Use Exit Surveys?
Conducting an exit survey, in person, on the phone, or with online survey software, provides you with a unique chance to discover insights into improving retention rates and decreasing turnover. When an employee is leaving the company, he is usually much more open with his opinions and more straightforward in describing his experiences on the job.
What Questions Do You Ask?
These are three big categories that most HR departments cover in an employee exit survey.
1) Level of Job Satisfaction
- What did you like best? Least?
- What would you change?
- Did the company help you achieve your personal and career goals?
- What are your opinions of your pay and benefits?
- Did your job description match what you were expected to do?
2) Leadership and support
- Did you feel you had the support and structure necessary to accomplish your tasks?
- How do you rate the quality of the supervision you had?
- Did you get the proper training?
- Did you get regular feedback on your performance?
3) Motive for leaving
- Why are you leaving?
- Did one thing trigger it?
- Did you discuss the reason with anyone in management first?
- Was it due to discrimination or harassment?
How To Conduct an Employee Exit Survey
There are several ways that exit surveys can be done. One-on-one in person and telephone interviews are two options. However, there are downsides to both one-on-one interviews and telephone surveys.
First, they take time to conduct and coordination to arrange. Second, some workers are less than forthcoming when dealing with a manager in person, or even over the phone for that matter. This can be due to concerns for a good reference and because he might find it difficult to be blunt. Since you want honest answers, this can defeat the purpose of the interview.
On the other hand, using an electronic survey tool designed with online survey software for your exit surveys have several benefits:
- They are impersonal, which makes it easier for many people to be more straightforward in their answers.
- They can be done at any time.
- They require no coordination ahead of time. All the employee needs is access to the internet.
As a survey software specialist, we have expertise to help you design an effective employee exit survey. As a survey tool, the software also incorporates features for analysis and reporting, which makes the job of evaluating the data much simpler.
The sooner your organization gets a handle on employee turnover, the faster you can implement practices that will improve the work environment. This helps you make the best use of your most important resource, your staff.