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1-Always show a back button on every page to allow the online survey respondent to navigate back to the previous answer in case they make a mistake. As a survey designer, your objective should be to collect the most accurate information you can get.
2-Consider adding a comments section at the end of the survey. Respondents might have a lot more to say on the topic than what you asked them. This information can also be very useful to formulate the questions in future surveys.
Remember that you will always get no more than what you ask for... Happy Surveying!
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