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Avoid open ended questions and provide multiple choices

Posted on 3/3/2010 by Jim in category: survey software tips

Avoid open ended questions when you can. Always try to come up with a list of choices and then add an “Other” option with a free text area. Closed ended questions are easier to enter, analyze, and present. Respondents are much more likely to answer a multiple choice question compared to an open ended question.

Example:

How did you hear about our email survey software?

Search engine
Newspaper
Brochure
Television
Other

Remember that you will always get no more than what you ask for... Happy Surveying!

Blog articles

Avoid open ended questions and provide multiple choices

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