Customer Reviews and Testimonials
As a former CEO of a software company, I have very high expectation of both technology and support. Novi Systems surpassed
my expectations on both. Their technology was able to deliver the assessment functionality that I needed at a fraction of
the price that other vendors wanted.
Due to some complex requirements of my application, I had frequent need to contact
Novi System's support staff for help. Their support was always extremely timely, efficient, and friendly. They have a can-do
attitude that never wavered. Despite having hundreds of clients, they made me feel like I was the only one that mattered
on that particular day. This is the essence of great customer service and I have rarely seen it delivered to such perfection
by a technology company of this size.
The end result has surpassed my expectations and delivered an assessment functionality
that is key to the viral spread of the word on my book "Positive Intelligence" and I credit Novi System's implementation
of my assessments in part for the book becoming a New York Times bestseller. (check out the assessment Novi Systems delivered
After mapping out my complex survey needs, I went through an extensive, months long search process to find the right company
with the right survey software, at an affordable price, and with great customer service.
My every wish has been met - Novi Systems core survey software is terrific and very flexible, and with some small custom
changes, I have developed a sophisticated Life Quiz (www.KeepAnyPromise.com)
I am delighted at the result, and especially thrilled at how very responsive Novi Systems has been in handling every request
I made (often, 1/2 a dozen a day!). I am looking forward to a very long association with Novi Systems.
Having used many of the online survey development applications I am thrilled to find Novi Survey for my business. As a former professor and now as the owner of a survey/analytics/research business, I have developed many survey and assessment tools. Novi Survey is a powerful tool with functionality that surpasses the competition. Their support is incredible. Fast response to email and a live person at their telephone support desk. They have resolved problems for us within a few hours of receiving our support request. This is a great product and great group to work with.
Novi Systems has created a comprehensive survey tool that provides excellent features, ease of use, and powerful reports.
I have created a unique and powerful 360-assessment of people-leadership skills to use as the cornerstone of my new business,
Leadership/21 LLC. The service and support at Novi Systems are the best in the business. Coupled with their superior software
and operations, I am thankful that I did my due diligence and found the very best survey software provider on the market.
I think Novi Systems has created a powerful application that can stand toe to toe with any of the other "high end" survey
software presently out there.
Novi Systems doesn't monkey around! It has much better survey design functions/options than the other web based systems
I've used. It made me look like a star.
I purchased the hosted service and, overall, I am happy with it. I evaluated several web-based survey products before purchasing
Novi Survey. The customer service is excellent and I very much appreciate that questions are answered promptly. Overall,
I am happy with it as a survey tool for my needs. It is stable, the service is good, and the price is reasonable. It's a
I wanted to provide the people who took my AreYouASocialRecruiter.com assessment with a score that gives different weighting
to each possible answer. I evaluated 20 survey tools, and Novi Survey is the only one that allowed me to do this. It also
allowed me total flexibility over the look and feel. The customer support has been fantastic, as the two issues I ran into
were resolved within an hour. I highly recommend Novi Survey.
Novi is a super piece of survey software with tons of features and functionality. I called support a couple of times with questions as I am a 1st time user, and they were cordial, knowledgeable and very responsive. It is well priced and I would highly recommend the product!
During my testing of the online survey development, I had a few questions regarding some features I had been looking for in other survey providers. I called Novi Systems support, and was quickly connected to someone who was able not only answer the question of the feature being present, but able to walk be through utilizing the feature. Brilliant!
Did exactly what I needed and was intuitive to understand. Had a few failed attempts with more well known survey solutions but Novi Survey just worked.
I was searching for something really simple, quick, and extremely user friendly survey web application. When I read the list of functionality Novi offers - I literally put two arms up, fists closed, and yelled "Yeahhhh, I finally found it!".
Novi is everything that Survey Monkey is not, and more. I will not hesitate to recommend Novi to anybody.
The support is super too.
I am a big fan.
Novi Survey is fantastic. It is powerful, reliable and offers truly OUTSTANDING customer service. We are building a complex data collection and reporting experience with sophisticated scoring, and Novi Survey allowed us to build it quickly and easily without expensive custom development costs. Plus it is good to know we can get dedicated hosting and access to the source code if we need it as we grow. I have used all of the other major survey services out there, and none of them can beat Novi Survey's product features and customer support capabilities.
The software is easy to use both for someone with no previous knowledge and for advanced users. One of the greatest advantages of the software is the ability to connect with the software anywhere and to generate the reports in real time.
I am using my survey for academic research, and Novi Survey allowed me to be much more creative and flexible in designing my survey than any other program; this will directly enhance the credibility of my data and the quality of my research.
Novi Survey provides superb functionality - I can now service my clients the way I want to and it's enabled me to leap-frog my competitors.
I love the flexibility of this survey software. Each time when I am thinking of something new, I can make it with this software. Really great! My experience with software is that my ideas never fit precisely in what they offer. Your software gives me a different experience. It fits perfectly and it is very flexible.
I was looking for an easy to use, but still advanced enough to do complex surveys, online survey tool. I found Novi Survey to be the best match to my needs. It is not my first survey tool - but definitely the best I have tried. I can highly recommend for you to try it!
The features and power of Novi Systems is stunning. Novi Systems is the real-deal - a product that you can easily use to create a professional presence that provides tangible results to customers. And their customer support is excellent - they are smart, provide creative solutions, and are friendly.
We were very impressed how easy it was to setup and how professional it looked. Very good service we will recommend and use again in the future.
We have used your Novi Survey application since a couple of months and we are very satisfied. Thank you and congratulation
for your great application.
I tried a couple of online survey tools and found this one to be easy to set up and use. It worked right the first time
and the recipients were able to use it without hassles. I'd recommend it any time you need a solid, simple survey tool.
I have worked with several survey products and Novi Survey is by far the most functional, versatile and easy to use. Thank
you for making such a great product!
I have used some of the perhaps more "well-known" survey sites, but Novi Systems online system is the first that has
been robust enough to offer all the flexibility and functionality I needed, including some options I never dreamed I would
have access to.
Very easy to set up, looks great, has all the features I wanted, and lets me change the survey even after people have started
using it. Novi Survey is the best product of its kind that I found.
I evaluated various survey tools and Novi Survey was the only tool that could generate the types of questionnaires I needed.
When it came to solving some minor issues, I was blown away by their turnaround time to fix the issue.
The best part about this program for my needs is the ability to add embedded video content to the survey. I will be conducting
a survey that will allow me to present the questions in written English and American Sign Language.
Excellent product easy to learn and use with powerful and evolving features. We enjoy seamless operation from across the
I would like to thank you for your quick response to all of the questions we have sent to support. I have worked with a
number of companies in the past and your support service has been among the best.
Firstly I want to say WOW.. Great job... and it is awesome you allow the source code... That has me focused on your company
against all the competitors.... plus your product runs nicely and is beautiful!
I chose Novi Survey Software because it provided me with the tools that I needed at a price I could afford. As a Media Studies
Major at The University of Virginia, I needed to create a survey for my final project. I found the software was easy to
use, and the reports it generated were first-rate. The support staff were friendly and efficient in answering my questions.
I would recommend Novi Survey to anyone looking for quality software that is also budget-friendly.
Novi Systems is the most flexible survey tool that we have found to accommodate the complexity of our questionnaires. The
support team is also outstanding.
The support and pricing are both fantastic. I reviewed other services and Novi beat them all.
Novi Survey is hands down the most useful of all the on-line survey tools I have used. I am delighted in its ability to
provide flexible scoring with prescriptive interpretation.
I really appreciate the quick action on your part. This gives us more confidence in the timely support we could potentially
receive if we do decide to move forward with Novi Survey.
I only had to call once for support. The person I talked to was very helpful. He walked me through my problem with patience
and very good instructions. Great survey system!!
You guys have great tech support. They are very responsive. I couldn't be happier with them, unless of course they could
find me more subjects for my survey and do all the data analysis in SPSS for me!
Great customer service! Technical support quickly responds to questions and they have been very helpful.
Novi Survey is user friendly and has allowed for better communication between our school guidance department and staff.
Nous avons lancé le sondage et tout va bien, j'aime bien travailler avec ce logiciel.
The program is extremely useful with only a small learning curve. You were extremely helpful when I encountered a few minor
technical issues, thank you!
Fun and easy to use once you get the basics down!
Speedy personal support and accurate answers
Very easy setup. Quick to get up and running
This is a very robust and reasonably priced tool.
The software exceeds my expectations and easy to use.
Just the right tool for our quick product survey needs.
Easy to navigate through and easy enough to learn.
Worked great. Easy to interpret results.
Very responsive support for a tool that is already intuitive to use.
It looks good and is stronger than most competitors.
Your support team is amazingly responsive. Thanks!
Novi Survey is simple to use with many great features.
I just signed up for your service and love the Novi Survey application.
I REALLY appreciate how responsive you folks are. Thank you for your help!
Its impressive to have tech support that is proactive.